bq99 Privacy Policy

Your Privacy at a Glance

The cards below summarise the key privacy protections bq99 provides. They are a quick reference only — the full details of each point are explained in the numbered sections that follow.

1Introduction

bq99 ("we", "us", "our") operates the online gaming platform at bq99.club and is committed to protecting the privacy and personal data of every individual who visits or registers on the Platform ("you", "your"). This Privacy Policy ("Policy") describes in detail what personal data we collect, the purposes for which we use it, with whom we share it, and the rights you hold in relation to that data.

By accessing or using the bq99 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform and contact us to close your account.

2Information We Collect

bq99 collects personal data through several channels. The table below summarises the main categories of data we collect and the context in which they arise:

3How We Use Your Information

bq99 uses the personal data we collect strictly for the following purposes. We do not use your data for any purpose incompatible with these stated purposes without first obtaining your consent:

• Account creation and management: To register your account, verify your identity, and maintain your account in good standing throughout your relationship with bq99.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions conducted on your account.
• Fraud prevention and security: To monitor account activity for signs of fraud, money laundering, collusion, or other prohibited conduct, and to protect the integrity of the Platform for all players.
• Regulatory compliance: To comply with applicable laws, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and any requests received from law enforcement authorities.
• Responsible gaming support: To enable and honour deposit limits, time-outs, and self-exclusion requests, and to identify players who may be exhibiting signs of problem gambling so that appropriate support can be offered.
• Platform improvement and analytics: To analyse aggregated, anonymised usage data in order to improve the performance, usability, and content offering of the bq99 Platform. Individual player data is never sold or shared for this purpose.

Where bq99 wishes to use your data for direct marketing communications (e.g. promotional SMS or email), we will always provide you with a clear and easy opt-out mechanism. You may withdraw your marketing consent at any time by contacting [email protected].

4Legal Basis for Processing

bq99 processes your personal data on one or more of the following lawful bases, depending on the specific purpose for which the data is being used:

• Contractual necessity: Processing required to enter into or perform our agreement with you, such as account registration, payment processing, and game settlement.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including AML, KYC, and responses to lawful requests from competent authorities.
• Legitimate interests: Processing for our genuine business purposes such as fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms.
• Consent: For optional processing activities such as marketing communications and certain non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5Sharing Your Information

bq99 does not sell, rent, or trade your personal data to any external organisation for commercial gain. We may share your personal data with carefully selected third parties only in the following circumstances:

• Payment processors and mobile wallet providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors receive the minimum data necessary to verify and complete your financial transactions. These providers operate under their own privacy policies and security frameworks.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive session tokens and anonymised player identifiers required to deliver and authenticate gameplay. They do not receive your full personal profile.
• Regulatory and law enforcement authorities: bq99 will disclose personal data to competent government authorities, financial intelligence units, or law enforcement agencies when required to do so by applicable law, court order, or regulatory directive.
• Technology and hosting service providers: Carefully vetted third-party technology partners who provide hosting, cloud infrastructure, customer support tools, or analytics services under strict data processing agreements that prohibit them from using your data for any purpose beyond the contracted service.

6Payment Data and Financial Information

When you make a deposit or withdrawal on bq99, your financial transaction data is processed by the relevant payment gateway (bKash, Nagad, Rocket, Upay, Visa, or Mastercard). bq99 does not store your full payment card numbers or mobile wallet PINs on its servers. We receive only a transaction reference, a masked identifier (e.g. the last four digits of a card or the first and last digits of a wallet number), and a confirmation status from the payment provider.

All transaction records held by bq99 are stored in encrypted form and are accessible only to authorised personnel who require access for the purpose of transaction verification, dispute resolution, or regulatory compliance. Financial records are retained for a minimum of five years following account closure, as required by applicable financial record-keeping regulations.

7Cookies and Tracking Technologies

bq99 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate and improve the Platform. We use the following categories of cookies:

• Essential cookies: Required for the Platform to function correctly. These include session authentication tokens, security tokens, and language preference cookies. They cannot be disabled without preventing you from using the Platform.
• Functional cookies: Used to remember your preferences (such as your selected language or responsible gaming settings) so you do not need to reconfigure them on each visit.
• Analytics cookies: Collect anonymised data about how visitors use the Platform (e.g. which pages are visited most frequently, average session length) to help us improve the site experience. This data cannot be used to identify you individually.
• Marketing cookies: Used to deliver relevant promotional content to you within the bq99 Platform. These are only activated with your consent and can be disabled at any time through your browser settings.

Most web browsers allow you to control cookies through their settings. Please note that disabling essential cookies will impair the functionality of the bq99 Platform and may prevent you from logging in or completing transactions. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

8Data Retention

bq99 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. The following retention periods apply:

• Active account data (identity, contact, and financial records): Retained for the full duration of your account and for a minimum of five years following account closure, in compliance with applicable financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of five years after account closure. Where a document was submitted in connection with a regulatory investigation or legal dispute, retention may be extended until that matter is fully resolved.
• Support and communication records: Retained for three years from the date of the last communication, unless the subject matter of the communication relates to a financial dispute or legal claim, in which case five-year retention applies.

When your personal data is no longer required for any of the above purposes and no legal obligation to retain it exists, bq99 will securely delete or irreversibly anonymise it so that it can no longer be associated with you as an individual.

9Data Security

bq99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• SSL/TLS encryption of all data in transit between your device and our servers, ensuring that your account credentials, personal details, and transaction data cannot be intercepted by third parties.
• Encryption of sensitive personal data at rest, including KYC documents and financial records, stored in our secure database infrastructure.
• Role-based access controls (RBAC) ensuring that only authorised bq99 staff with a demonstrated operational need can access personal data, and that access is logged and auditable.
• Regular internal security reviews and vulnerability assessments to identify and remediate weaknesses in our platform infrastructure before they can be exploited.

While bq99 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. If you suspect your bq99 account has been compromised, please contact our support team immediately at [email protected] and change your password without delay.

10Your Rights

As a user of the bq99 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered mobile number and a description of your request:

• Right of access: You may request a copy of all personal data bq99 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: Subject to our legal retention obligations and any ongoing regulatory requirements, you may request that bq99 delete your personal data. Where deletion is not possible due to a legal obligation, we will inform you of the reason.
• Right to restrict processing: You may ask bq99 to temporarily suspend the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to object: Where processing is based on bq99's legitimate interests (e.g. fraud prevention analytics), you may object to such processing. bq99 will assess whether its legitimate interests override your objection on a case-by-case basis.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11Children's Privacy

The bq99 Platform is strictly intended for adults aged 21 and above. bq99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on bq99, please contact us immediately at [email protected].

12Third-Party Links

The bq99 Platform may, from time to time, reference or display content from third-party software providers (such as game providers or payment partners). bq99 is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the bq99 Platform. bq99's Privacy Policy applies solely to data collected by bq99 through the bq99.club domain.

13Changes to This Policy

bq99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform functionality. When we make material changes, we will update the effective date at the top of this Policy and, where appropriate, notify registered players by SMS or email. The most current version of this Policy is always available at bq99.club/privacy-policy.

Your continued use of the bq99 Platform after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, please stop using the Platform and contact us to close your account.

14Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bq99 handles your personal data, please reach out to our support team. We aim to respond to all privacy-related enquiries within 48 hours during normal business hours (Bangladesh Standard Time, UTC+6).