Responsible Gaming at bq99

A deposit limit allows you to place a firm cap on the amount of money you can add to your bq99 account within a defined period. This is one of the most practical tools for keeping your gambling comfortably within your financial means.

• Daily limit: The maximum amount you may deposit within any single calendar day (Bangladesh Standard Time, UTC+6). Once reached, no further deposits are accepted until the next day begins.
• Weekly limit: A rolling 7-day cap applied from the moment you activate the limit. This is useful for players who want a broader view of their spending pattern.
• Monthly limit: A 30-day cap that gives you a full monthly overview of your maximum deposit spend on bq99. Ideal for players who prefer to plan their entertainment budget in advance.
• Limit reductions take effect immediately upon confirmation from our support team. Limit increases require a 24-hour cooling-off period before they become active, giving you time to reconsider.

A time-out is a short-term break from gambling on bq99. It is ideal for players who feel they need a brief pause to reassess their habits, recover from a losing streak, or simply give themselves a scheduled rest from play.

• 24-hour time-out: A one-day pause from all deposits and gameplay. Your account remains open so you can review your history, but no wagering is possible until the time-out expires.
• 7-day time-out: A full week away from the platform. Particularly useful after a period of intensive play or an unexpected losing run during BPL or IPL season.
• 30-day time-out: An extended month-long break. If after 30 days you are not ready to return, we encourage you to consider self-exclusion instead.

Time-outs cannot be cancelled or shortened once they are in place. When a time-out expires, your account automatically returns to normal status. You are not required to take any action to reactivate — simply log back in when you are ready.

Self-exclusion is designed for players who feel that their gambling has become, or is at serious risk of becoming, a problem. Unlike a time-out, self-exclusion is a firm commitment that cannot be reversed for the duration of the exclusion period. bq99 takes self-exclusion requests extremely seriously and processes them as a high-priority action.

• The minimum self-exclusion period at bq99 is 6 months. You may request longer periods (e.g. 1 year, 2 years, or permanent exclusion) at your discretion.
• During self-exclusion, your account is fully suspended. You cannot log in, deposit, or play. Any remaining real-money balance will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay).
• Any active bonuses or pending wagering requirements are forfeited when self-exclusion begins. This is non-negotiable and is a deliberate feature to ensure the exclusion serves its protective purpose.
• At the end of the self-exclusion period, you must submit a written reactivation request to [email protected]. A mandatory 7-day reflection period then applies before reactivation is confirmed. This cooling-off period is in place to ensure the decision to return is considered and deliberate.

Reality check reminders are short pop-up notifications that appear at regular intervals during your play session to let you know how much time has passed since you started playing. They are designed to interrupt the natural flow of the game and bring you back to awareness of how long you have been playing.

You can request reality check intervals of 30 minutes, 1 hour, or 2 hours by contacting our support team. When a reminder appears, you are shown your total session time and given the option to continue playing or log out. There is no penalty for either choice — the reminder exists purely to keep you informed so you can make a conscious decision about your session length.

Problem gambling can develop gradually and is not always easy to recognise, especially when it is happening to yourself. The questions below are adapted from widely used self-assessment frameworks. If you answer "yes" to two or more of them, we strongly encourage you to use our responsible gaming tools or contact our support team for a confidential conversation.

• ❓Have you ever spent more money gambling than you originally intended to?
• ❓Have you borrowed money or sold personal possessions in order to fund gambling?
• ❓Have you ever felt irritable, anxious, or restless when you tried to cut down or stop gambling?
• ❓Has gambling caused problems or arguments with family members, friends, or colleagues?
• ❓Do you find yourself gambling to try to win back money that you have previously lost?
• ❓Have you ever missed work, family commitments, or other responsibilities because of gambling?

bq99 is an adults-only platform. No person under the age of 21 is permitted to register, deposit, or play. We enforce mandatory identity verification at the point of registration and reserve the right to request additional KYC documentation at any stage of the account lifecycle.

If you share a device with family members, including younger siblings or children, we strongly recommend taking the following precautions to prevent underage access to bq99:

• Always log out of your bq99 account when you have finished playing, especially on shared or family devices.
• Do not save your login credentials in shared browsers or allow your mobile device to auto-fill your bq99 password for any shared app.
• Use device-level parental controls or screen-time management tools to restrict access to gambling-related content on devices that are accessible to minors.

The following practical guidelines help ensure that gambling on bq99 remains a positive and controlled experience. These are not restrictions — they are habits adopted by players who consistently enjoy gambling as entertainment without it ever becoming a burden.

• Set a session budget before you start playing and stick to it. Decide in advance the maximum amount you are comfortable losing, and treat that amount as the cost of your entertainment — not as capital to be recovered.
• Never chase losses. If you have reached your session budget without a win, accept the outcome and log out. Trying to win back losses in the same session almost always leads to deeper losses and frustration.
• Gamble only with money you can genuinely afford to lose. Your household essentials — rent, food, utilities, transport, children's education — must always be covered before any gambling budget is allocated.
• Take regular breaks. Step away from the screen every 30 to 60 minutes, even when you are winning. Fatigue and excitement can both impair judgment and lead to unplanned spending.
• Do not gamble when you are upset, stressed, or under the influence of alcohol or other substances. Emotional or impaired decision-making significantly increases the risk of overspending and regrettable choices.
• Keep gambling in perspective. It is one leisure activity among many. Balance it with other interests — cricket with friends, family time during Eid or Pohela Boishakh, exercise, or any other hobby that gives you enjoyment and fulfilment outside of the platform.

If you believe that gambling is starting to negatively affect your life — your finances, your work, your relationships, or your mental wellbeing — please do not wait until the situation becomes a crisis. Reaching out early is a sign of strength, not weakness. Our support team at bq99 is available around the clock to listen and assist you with any responsible gaming tool, without judgement.

All responsible gaming requests received by bq99 are treated as high priority. When you contact us about a deposit limit, time-out, or self-exclusion, our team processes your request as a matter of urgency — not as a routine enquiry. We are on your side.